SPECSAVERS

ELEVATING HAMPERS: HOW SPECSAVERS CELEBRATED CUSTOMER SERVICE WEEK

We’re not your typical merchandise agency, and we certainly don’t do “hampers” like everyone else. The term “hamper” might conjure up images of old-fashioned wicker baskets and cellophane wraps that your mum used to make – far from exciting, right? When we receive a brief for what some might call a “hamper,” we take it as a challenge to elevate the ordinary into something truly extraordinary.

Our agency has no one-size-fits-all solution because every brief is a unique opportunity to innovate. Let’s delve into how we transformed a simple request into a Specsavers spectacle!

Our valued partner, Specsavers, boasts an extensive network of stores across Australia and New Zealand (457 at last count!). They approached us to create spec-tacular (see what we did there?) gifts for their staff for Customer Service Week.

Now, instead of just selecting something off the shelf and shipping it out, we knew we had to do something uniquely Specsavers – custom branded, of course! We wanted to create not just gifts, but conversation starters, fostering team connections during Customer Service Week.

WHY CUSTOM BRANDED HAMPERS?

Custom-branded hampers are not just gifts; they’re a canvas for your imagination. Unlike pre-packaged hampers that lack personalisation, custom hampers are a blank slate, ready to be illuminated with your brand’s unique personality. Specsavers understand this and together we saw it as an opportunity to unleash our creativity and infuse their brand’s vibrant spirit into every element of their gifts.

Enter the Specsavers Epic Custom Pack!

We went all out, designing and crafting these fantastic items:

• Custom Spin-to-Win Wheel: An Australian-made spinning wheel that allowed employees to win exciting prizes.
• Custom Tumbling Towers: The perfect game to bring the team together during breaks.
• Custom Connect Four Travel Sets: A fun and portable game for even more team bonding.
• Playing Cards: Of course, also Australian-made, because we believe in supporting local businesses.

But that’s not all! The packs were bursting with even more goodies, including:

• Delicious Chocolates
• Hand Made Cookies with Heartfelt Messages
• Lollies with Options for Every Dietary Preference (including No Sugar, Hallal and Vegan Varieties)

These items were carefully chosen to encourage the team to connect, unwind, and celebrate their incredible achievements in customer service. After all, Specsavers is the cream of the crop, and when it comes to merch, we’re a match made in heaven!

At Sourcey.m, we don’t just provide products; we curate experiences. Each brief is unique, and our approach is always different. We brainstorm ideas, design top-notch products, source the finest materials, and lovingly pack everything in our warehouse. From pick-and-pack to dispatch, we manage everything, ensuring your brand’s vision comes to life in every package we create.

So, whether you’re celebrating a milestone, rewarding your team, or simply looking to make a memorable impression, remember this: When you work with us, it’s not just a hamper; it’s a customised, brand-infused experience that will leave your recipients talking.

And the feedback from Specsavers?

Well, it was pretty darn fabulous! They loved our responsiveness and our can-do attitude to a challenging deadline.